Truworths is looking for energetic and motivated people to work in our dynamic Fashion Call Centre in the city of Cape Town. Customer Services department requires agents with a real passion for retail and commitment to a high level of customer service, to work in our Multimedia Department and Ecommerce team.
Requirements
- Grade 12 / Matric qualification
- Clear criminal and credit history
- A minimum of 12 months experience within a contact centre in an agent or similar role
- Excellent level of proficiency in written & spoken English
- Extremely self-motivated & organised with the ability to multitask & prioritise
- Strong analytical, problem solving and investigative skills
- Exceptional customer Service Experience
- Must be proficient in contact centre systems
- Basic computer literacy
- Basic ‘Vision-Nexus’ experience
- Availability and willingness to work overtime/public holidays where required
- 40 WPM typing speed
Duties and Responsibilities
- Take inbound calls related to E-commerce (online) and Fashion Delivery orders
- Assist the customer with tracking their orders
- Assist customers with online profile
- Liaising with couriers and stores and giving feedback to the customer
- Preparation for contacts answered
- Personality and quality of multimedia correspondence (works at enhancing relationships with customers)
- Exercises good judgement as to when to educate the Customer (for example, benefits of payment, NCA, Fashion Delivery Service, consequences of non-payment etc.)
- Administration – demonstrates an ability to adhere to administrative procedures with speed and accuracy
- Department performance – actively contributes towards responding to Customers within 48 hours
Competencies
- Effective time management skills
- Customer/Client focus
- Attention to detail
- A good deal of accuracy
- Ability to follow set procedures
- The ability to be pro-active and constantly seek a better way of doing things
- Good time management
- Ability to work under pressure
- Able to work in a team and independently
How do you apply
Apply online for Inbound Call Centre Agent Position at Truworths