| Tracking Number | MF/D349/CS/14082017 |
| Job Title | Contact Centre Consultant |
| Business Unit | Discovery Health |
| Department | Client Services |
| Office Locations | Discovery Port Elizabeth |
| Type of Position | Permanent |
| Key Purpose | To take calls and assist all discovery clients with queries and provide query resolutions. |
| Key Outputs | Dealing with multiple telephonic queries from Discovery member, brokers and franchises.Dealing with all queries through to resolution.
Logging of all queries Keeping clients up to date with their queries Ensuring excellent quality service to all members Completing administrative and repetitive tasks in keeping accurate, detailed stats of all queries/correspondence and reporting on it on a weekly basis |
| Routing all enquiries to correct departments
Working on Discovery Systems |
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| Personal Attributes and Skills | Passion for service • Self driven development and growth • Emotional maturity • Verbal and written communication • Resilience • Judgment • Innovation and optimism • Planning and organizing • Problem solving |
| Qualifications & Experience | EssentialCompleted Matric with Mathematics or Accounting
6 Months customer service experience |
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The Company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.
