| Job Title | Service Administrator |
| Division | Business Support |
| Business Unit | Business Support |
| Location – Branch / Campus | Bellville BSE |
| Location – Province | Western Cape |
| Purpose of the Role | Agents in this area will be required to provide excellent service to Capitec Bank’s clients by attending to telephonic and written enquiries and complaints within the agreed service levels. To resolve non-real time client enquiries with the aim on optimal client experience and client retention |
| Qualifications | • National Senior Certificate (Grade 12) or National Certificate (Vocational) |
| Experience | • Preference will be given to candidates with experience in any of the following: o Knowledge of Capitec Bank processes and procedures within the Contact Centre environment o 2 years Administration Experience within a Contact Centre Environment o Contact centre (inbound / outbound / back office customer service) o Experience in social media interactions with clients |
| Knowledge and skills | • Excellent telephonic communication skills (clarity, pace, pitch and tone of voice will be used for short listing purposes) • Business writing skills would be advantageous • Problem solving skills • Client service orientation • Quality orientation • Complaint handling skills • Logical / systematic approach to manage enquiries |
| Additional Requirements | • Willingness to work shifts, which includes weekends and public holidays • Computer literacy (MS Office) • Clear criminal and credit record |
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Capitec Bank is committed to diversity and, where feasible, all appointments will support the achievement of our employment equity goals.
