{"id":1599,"date":"2017-09-06T09:31:54","date_gmt":"2017-09-06T09:31:54","guid":{"rendered":"http:\/\/career74.co.za\/?p=1599"},"modified":"2017-09-06T09:31:54","modified_gmt":"2017-09-06T09:31:54","slug":"administrator-quality-assurance-2","status":"publish","type":"post","link":"https:\/\/career74.co.za\/?p=1599","title":{"rendered":"Administrator: Quality Assurance"},"content":{"rendered":"\n\n\n\n\n\n\n\n\n\n\n\n\n
Company<\/strong><\/td>\nAssupol Group<\/strong><\/td>\n<\/tr>\n
Reference #<\/strong><\/td>\nAQA<\/td>\n<\/tr>\n
Location<\/strong><\/td>\nMenlo Park, Gauteng, South Africa<\/td>\n<\/tr>\n
<\/td>\n<\/td>\n<\/tr>\n
Introduction<\/strong><\/td>\n\n
Purpose Statement
\nTo provide quality administration service in respect of quality assurance that results in the improvement of service and sales.<\/div>\n<\/td>\n<\/tr>\n
<\/td>\n<\/td>\n<\/tr>\n
Job Functions<\/strong><\/td>\nSales<\/td>\n<\/tr>\n
<\/td>\n<\/td>\n<\/tr>\n
Industries<\/strong><\/td>\nInsurance<\/td>\n<\/tr>\n
<\/td>\n<\/td>\n<\/tr>\n
Specification<\/strong><\/td>\n\n
1. Provide quality administration service in respect of Quality Assurance
\n\u2022 Contribute to the implementation of a quality assurance process within the call centre
\n\u2022 Assess calls and achieve set assessment target
\n\u2022 Manage the AVS (Account Verification System) process (all batches \/ admin \/ reporting)
\n\u2022 Provide feedback for coaching of call centre staff based on quality issues identified
\n\u2022 Identify risks, contribute to action plans and monitor the progress of these
\n\u2022 Provide feedback for coaching of call centre staff based on quality issues identified
\n\u2022 Identify risks, contribute to action plans and monitor the progress of these
\n\u2022 Provide input to process and system enhancements, especially in support of product, process or quality issues
\n\u2022 Ensure that quality assurance is aligned with service \/ sales standards within the operational environment
\n\u2022 Contribute to monthly \/ weekly quality reporting
\n\u2022 Demonstrate an excellent knowledge of Sales Call centre products, claims conditions and retention criteria in order to monitor customer experience
\n\u2022 Actively recommend the Call Centre staff that demonstrate high levels of quality service to their team leaders and Call Centre management
\n\u2022 Adhere to agreed process in order to deliver targeted operational results
\n\u2022 Comply with corporate governance policies, procedures and standards
\n\u2022 Performing investigations and ad-hoc projects<\/div>\n<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n\n\n\n\n\n
\n
\n

2. Fit and Proper Requirements
\n\u2022 Adhere and comply to FSB board notice in terms of FAIS<\/p>\n<\/div>\n<\/td>\n<\/tr>\n

<\/td>\n<\/td>\n<\/tr>\n
Requirements<\/strong><\/td>\n\n
Knowledge and Skills
\n1. Formal Education
\n\u2022 Matric2. Technical\/Legal Certification
\n\u2022 Registration as an Employee Representative (FSB)
\n\u2022 Relevant Qualification as per the FSB Board Notice (Depending on date of appointment in the industry)
\n\u2022 Regulatory Examination Level 1: Representatives (RE5)<\/p>\n

3. Experience
\n\u2022 1 to 2 Years\u2019 in Quality Assurance in the Insurance Industry
\n\u2022 Excel reporting<\/p>\n

Competencies
\n4. Knowledge
\n\u2022 Legislation
\n\u2022 Life Insurance Industry<\/p>\n

5. Skills
\nCommunication
\nComputer
\nTelephone Etiquette
\nSales Driven
\nAbility to deal with various people<\/p>\n

6. Attributes
\nConfidence
\nAssertiveness
\nPositive and Self-Motivated
\nPeople Centric
\nAccuracy
\nTeam Player<\/p>\n<\/div>\n<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n

APPLY<\/a><\/strong><\/p>\n","protected":false},"excerpt":{"rendered":"

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