{"id":1455,"date":"2017-08-24T08:23:04","date_gmt":"2017-08-24T08:23:04","guid":{"rendered":"http:\/\/career74.co.za\/?p=1455"},"modified":"2017-08-24T08:23:04","modified_gmt":"2017-08-24T08:23:04","slug":"contact-centre-consultant","status":"publish","type":"post","link":"https:\/\/career74.co.za\/?p=1455","title":{"rendered":"Contact Centre Consultant"},"content":{"rendered":"

 <\/p>\n\n\n\n\n\n\n\n\n\n\n
Tracking Number<\/b><\/td>\nMF\/D349\/CS\/14082017<\/td>\n<\/tr>\n
Job Title<\/b><\/td>\nContact Centre Consultant<\/td>\n<\/tr>\n
Business Unit<\/b><\/td>\nDiscovery Health<\/td>\n<\/tr>\n
Department<\/b><\/td>\nClient Services<\/td>\n<\/tr>\n
Office Locations<\/b><\/td>\nDiscovery Port Elizabeth<\/td>\n<\/tr>\n
Type of Position<\/b><\/td>\nPermanent<\/td>\n<\/tr>\n
Key Purpose<\/b><\/td>\nTo take calls and assist all discovery clients with queries and provide query resolutions.<\/td>\n<\/tr>\n
Key Outputs<\/b><\/td>\nDealing with multiple telephonic queries from Discovery member, brokers and franchises.Dealing with all queries through to resolution.<\/p>\n

Logging of all queries<\/p>\n

Keeping clients up to date with their queries<\/p>\n

Ensuring excellent quality service to all members<\/p>\n

Completing administrative and repetitive tasks in keeping accurate, detailed stats of all queries\/correspondence and reporting on it on a weekly basis<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n\n\n\n\n\n
Routing all enquiries to correct departments<\/p>\n

Working on Discovery Systems<\/td>\n<\/tr>\n

Personal Attributes and Skills<\/b><\/td>\nPassion for service
\n\u2022 Self driven development and growth
\n\u2022 Emotional maturity
\n\u2022 Verbal and written communication
\n\u2022 Resilience
\n\u2022 Judgment
\n\u2022 Innovation and optimism
\n\u2022 Planning and organizing
\n\u2022 Problem solving<\/td>\n<\/tr>\n
Qualifications & Experience<\/b><\/td>\nEssentialCompleted Matric with Mathematics or Accounting<\/p>\n

6 Months customer service experience<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n

More<\/b><\/h3>\n

The Company\u2019s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.<\/p>\n

APPLY<\/a><\/strong><\/p>\n","protected":false},"excerpt":{"rendered":"

  Tracking Number MF\/D349\/CS\/14082017 Job Title Contact Centre Consultant Business Unit Discovery Health Department Client Services Office Locations Discovery Port […]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"om_disable_all_campaigns":false,"_surecart_dashboard_logo_width":"180px","_surecart_dashboard_show_logo":true,"_surecart_dashboard_navigation_orders":true,"_surecart_dashboard_navigation_invoices":true,"_surecart_dashboard_navigation_subscriptions":true,"_surecart_dashboard_navigation_downloads":true,"_surecart_dashboard_navigation_billing":true,"_surecart_dashboard_navigation_account":true,"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"categories":[3],"tags":[],"class_list":["post-1455","post","type-post","status-publish","format-standard","hentry","category-latest-jobs"],"_links":{"self":[{"href":"https:\/\/career74.co.za\/index.php?rest_route=\/wp\/v2\/posts\/1455","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/career74.co.za\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/career74.co.za\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/career74.co.za\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/career74.co.za\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=1455"}],"version-history":[{"count":1,"href":"https:\/\/career74.co.za\/index.php?rest_route=\/wp\/v2\/posts\/1455\/revisions"}],"predecessor-version":[{"id":1456,"href":"https:\/\/career74.co.za\/index.php?rest_route=\/wp\/v2\/posts\/1455\/revisions\/1456"}],"wp:attachment":[{"href":"https:\/\/career74.co.za\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=1455"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/career74.co.za\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=1455"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/career74.co.za\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=1455"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}