Description:
\nThe purpose of the role is to to lead and oversee the management of all aspects of the KFC restaurant business. Through coaching, developing, motivating and engaging all in store employees, create a culture to be proud of. Through \u2018beat year ago\u2019 mentality you will ensure the continued growth and success of the KFC brand by developing and communicating a breakthrough strategy which delivers outstanding business results. By Driving Hospitality with Heart, ensure that every customer has an outstanding experience & product.<\/p>\n
CLICK HERE TO UPLOAD YOUR CV<\/p>\n
Job Functions:<\/p>\n
PEOPLE \u2013 30%<\/p>\n
All employees understand the relevance of the HWWT2 principles to their roles and live and breathe the principles on every shift
\nUtilize the KFC Bench Planning process, effectively managing staffing levels and recruitment ensuring your restaurant is staffed to optimum at all times
\nActively utilize recruitment systems and tools
\nRigorously follow legislative requirements associated with recruitment of employees
\nFollow up with new starters ensuring they have returned all relevant \u2018New Employee\u2019 paperwork prior to commencing their employment with KFC SA
\nProactively manage and oversee all new employees through their Induction and in store Training Timetable
\nUpload new Team Members onto Learning Zone, ensure continue registration & assign courses
\nMaintain up to date employee files and training records for all employees
\nConduct and complete robust Performance Appraisals and IDP\u2019s with all managers and employees in line with the company guidelines and timescales, in order to drive a high performance culture in store
\nProactively develop team members and managers, ensuring a robust \u2018talent pipeline\u2019 is in place
\nPlan and facilitate regular Management and Team meetings in line with KFC SA\u2019s RGM Success Routines. Meetings should be informative, interactive and business relative. Capture meeting minutes and follow up
\nProactively and consistently manage all in-store Employee Relations issues, updating Area Coach and PCM, as appropriate
\nTrack team absence, taking action in line with KFC\u2019s Code of Conduct where appropriate. Manage team leave in line with the needs of your business
\nAll statutory and company Health, Safety and Food Hygiene regulations must be strictly adhered to at all times and corrective action taken in a timely manner as necessary
\nActively promote safety and well being of every employee, customer or contractor in line with company policy as outlined in CSL
\nAll employees to be fully trained on fire procedures, Health & Safety, Food Hygiene and Security\/Robbery procedures
\nCompany Security Procedures to be rigorously followed in order to ensure the security of people, premises, stock, equipment and monies at all times
\nFrom time to time, conduct Team Member disciplinary enquiries<\/p>\n
CUSTOMER \u2013 20%<\/p>\n
Create a customer focused environment which is appealing to KFC\u2019s diverse customer base
\nRigorously complete period CER evaluation and implement actions to ensure resolution of issues and to drive consistent improvement. Rigorously follow up on CER Action Plans, completing actions in a timely manner
\nManage all customer complaints in line with company policy, escalating issues to Area Coach, where appropriate
\nFully comply and adhere to RGM Success Routines
\nRegularly review CHAMPS reports. Develop and communicate a period CHAMPS plan, utilizing relevant company tools (observation checklists etc) to ensure the restaurant is consistently achieving the company standard
\nRobustly follow up on any issues arising from Health Department audits, plan to ensure corrective action is taken in a timely manner as required
\nUtilize company tools and reports so that your store consistently provides an excellent level of customer service (e.g. prep for peak, condiment planner etc)<\/p>\n
SALES- 30%<\/p>\n
Through exceptional operational standards and a \u2018maniacal\u2019 approach to customer service, consistently seek to maximize the sales in your restaurant. Set and communicate Bold Sales Goals to the team, striving to consistently exceed sales targets
\nIn conjunction with the local marketing team, discuss and execute local marketing activities to optimize potential sales growth
\nUnderstand your local competition and increase visibility within the local community to ensure awareness of any common issues, competitor activity or forthcoming events that may impact your business
\nBuild Know How of surrounding KFC restaurants, sharing best practice across area and region
\nDevelop a strong sales culture in your store, setting team members and managers clear sales targets for every shift
\nManage team member incentives and drive regular recognition in store.
\nPoints of sale to be up to date at all times and team trained on all new products enabling them to drive sales<\/p>\n
PROFIT \u2013 20%<\/p>\n
Maximize the profitability of the restaurant by understanding and controlling all restaurant costs (e.g. labour, food). Monitor daily, weekly and periodically to ensure alignment to BSC targets
\nDevelop a strategy to maximize profitability of your restaurant, regularly reviewing and adapting in line with business needs
\nAccurately forecast sales and labour to reflect trends and promotions
\nAccurately complete team & management schedules one month in advance and submit to Area Coach
\nPrepare and plan for periodical Balance Score Card review with Area Coach
\nPrepare and plan for weekly 1:1 with Area Coach, consider and analyse all relevant information in advance
\nActively utilise system reports and company tools to guarantee 100% product availability, investigating and following up on all discrepancies
\nComplete a robust financial audit periodically and communicate results to Area Coach along with Action Plan to drive improvement, where appropriate
\nRigorously follow up on official financial audit action plan completed by YUM
\nRobustly and regularly review and analyse daily, weekly and monthly paperwork with particular focus on manager\u2019s diary, shift success routines book and food safety management system
\nAll Management folders to be maintained in line with success routines<\/p>\n
GENERAL<\/p>\n
Deputise for Area Coach if and when required
\nProvide support for KFC restaurants within your area, as required
\nAttend Area Meetings
\nAttend RGM \u2018Round Tables\u2019, if and when required
\nManage new product roll outs
\nInvolvement in Area\/Regional Projects, if and when required
\nAct as an ambassador of KFC at community\/commercial events
\nEmbrace and embed new and\/or changes to KFC SA\/YUM! systems and processes
\nSearch for talent outside the KFC Equity business & escalate CVs etc to Area coach & PCM
\nPrepare & present BSC results at bi-annual RGM Stewardships
\nOn occasion, act as MOD (Manager on Duty) in the restaurant<\/p>\n
Requirements:
\nEductaion:Completed Matric Certificate<\/p>\n
Other skills required:<\/p>\n
Previous restaurant or similar experience
\nPrevious experience of managing a diverse workforce Commercial Awareness Understanding of P&L
\nDemonstrates strong Sales Focus
\nCoaching Basic HR\/IR knowledge (disciplinary\/grievance process)
\nCustomer Mania
\nStrong Communication skills, at all levels
\nPresentation Skills
\nA track record of developing people<\/p>\n
CLICK HERE TO UPLOAD YOUR CV<\/p>\n<\/div>\n<\/article>\n<\/div>\n<\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"
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