Job Purpose
To collect on arrear accounts with regards to defaults on monthly instalments to reduce risk and provisions, in line with Nedbank business strategy.
Essential Qualifications – NQF Level
- Matric / Grade 12 / National Senior Certificate
Preferred Qualification
Certificate: Call Centre , Matric / Grade 12 / National Senior Certificate
Type of Exposure
- Working with a group and individually to identify alternative solutions to a problem
- Completing various administrative duties
- Responding to client queries both telephonically and face to face
- Capturing data
- Checking accuracy of reports and rec
- Communicating internally
- Drafting reports
Minimum Experience Level
6 months customer service and call centre or retail
Technical / Professional Knowledge
- Administrative procedures and systems
- Data analysis
- Microsoft Office
- Relevant regulatory knowledge
- Business writing skills
- Compliance Knowledge
- Relevant Nedbank Human Resources policies and practices
Behavioural Competencies
- Building Customer Loyalty
- Communication
- Decision Making
- Energy
- Stress Tolerance
- Tenacity
