| Job Title: | Customer Services Rep (Night shift 18:00 – 23:00) | ||
| Recruiter: | OUTsurance | REF: | OUTS/CLCA/CP/Customer Services Rep (Night shift 18:00 – 23:00)/Centurion/180717 |
| AA/EE: | Not Applicable | Contract | Permanent |
| Location: | Centurion | Offer: | Cost to Company |
| Category: | Insurance |
Introduction…
Purpose:
Are you looking to get international work experience WITHOUT leaving the country? Does your personal schedule allow you to work evenings on a fulltime basis? Do you have exceptional communication skill? If you answer yes to these questions we have the opportunity for you?
Vacancy: Customer Services Rep (Night shift 18:00 – 23:00)
OUTsurance runs a world class call centre and is looking for a number of capable Customer Services Representatives in its Centurion based call centre to service clients based in the United Kingdom.
Minimum Requirements…
QUALIFICATIONS
- Minimum Matric Qualification or equivalent qualification
- Tertiary qualification is essential
- Must have own transport because of the shift work during weekdays and weekend
Job Specification…
Responsibilities
Grow self and achieve results:
- Ensure all work is carried out to a high level of accuracy in line with our company quality and compliance standards.
- Ensure that you achieve and demonstrate levels of competence required to fulfil job requirements
- Ensure completion of all training as mandated by the company
- Maximise sales opportunities and to achieve sales and ancillaries targets.
- Demonstrate excellent sales skills with an ability to overcome objections, delivering a fair outcome for our customers.
Make a difference for our customers
- Meeting Customers’ fair and reasonable expectations, providing fair outcomes in all interactions
- Challenge peers and managers where processes or procedures do not meet expectation or that does not place customers’ interests at the heart of how we do business.
- Share your knowledge with our customers and maintain effective customer service by developing a positive relationship, ensuing customer satisfaction and loyalty.
Takes Ownership and Responsibility:
- Delivers a can do attitude to challenges and problems, taking responsibility for delivering solutions
Knows our Business and our Industry
- Ensure that you (and any direct reports) are meeting customers’ fair and reasonable expectations and provide fair outcomes. Question and challenge peers and managers where processes and procedures do not meet these expectations and any activity that does not place customers’ interests at the heart of how we do business.
- Ensure completion of all training as mandated by the company.
- Ensure that direct reports and self, achieve and demonstrate levels of competence required to fulfil job requirements
Skills
- Accent Neutral Communication
- Influencing
- Problem solving
- Negotiation
- Self-motivated
- Customer Service
- Resilience
Knowledge and Experience
- Basic computer skills
- Delivery of exceptional customer service
- Ability to thrive in fast paced environment
- Working as part of a team
- It is essential that a good understanding of all products and benefits be attained
OUTsurance is a values-based organisation that constantly measures itself against the core values of Awesome Service, Passionate, Honest, Human, Dynamic and Recognition. We are looking for ambitious, highly motivated and driven Customer Service enthusiasts
