Job Title: Contract Manager Job Reference: G4S/TP/2883749/95995 Job Category: Other Contract Type: Full Time Salary: Competitive market related package Location: Various Locations G4S Region: Africa Country:South Africa G4S Business Unit:South Africa – Secure Solutions Package Description: Remuneration and benefits will be commensurate with the seniority of the role and in compliance with company remuneration policy and practice. Job Introduction: Reporting to the General Manager, the Contract Manager coordinates the provision of contractual and ad-hoc security services to their dedicated customer, in compliance with legislation, Company policies and procedures, to ensure achievement of budgeted financial targets. Role Responsibility: Effective management of the contract financial performance Initiate cost saving model and controls Gross Margin Management Direct Wage control / ER management Overheads control Contract profitability Existing Revenue Growth Escalations are achieved Manage the contracts cash flow. DSO management Effective management staff within contract Effective Organisation Staff turnover analysis, proper allocation of staff to positions and structure. Effective labour management including rosters and shift patterns Management of overtime and annual leave Development Succession Planning and Employment Equity Supervision Staff motivation levels Ensuring that performance assessments of all subordinate employees are conducted, and corrective action implemented where necessary. Ensuring that acceptable standards of behaviour at work are maintained by all subordinate employees, as required by G4S’s code of conduct and disciplinary code. Ensuring that all disciplinary actions are conducted in compliance with Company policies and procedures. Effective management of operations Client retention and customer service levels Ensuring that site meetings are held on an ongoing basis. Conducting regular site visits to assess effectiveness of site procedure implementation, identifying training needs and procedural improvements. Ensuring that all required formal customer meeting are scheduled, attended and minuted. Maintenance of client relationship and ensuring client retention Ops Process management – adherence to quality standard Ensuring that absenteeism is maintained within established norms. Ensuring that manpower is maintained at optimum levels, to minimise unnecessary overtime
Ensuring that only appropriately trained and PSIRA registered security personnel are utilized at all times. Ensuring that claims against the Company are prevented or minimized through regular customer risk assessments. Effective labour management and rostering Liaison with regards to invoicing, accuracy of such and securing payment Shared Best Practice Specific examples of implementation of BP from other regions Effective management of business development function New business development Identifying new business opportunities in the region’s sphere of operations, as well as in terms of growth of business with existing customers, driven by the promotion of integrated security solutions. Competitors evaluations Demonstrate a thorough understanding of the competitor environment faced by the region. Implementation and integration of the HSSEC strategy and culture on site Embed health and safety awareness and responsible behavior with operational team, through consistent focus on health and safety compliance and discipline. Drive health and safety awareness down to guardforce level through communication, enforcement of guidelines and principles, reporting and training Highlight heath and safety examples, both good and bad, to reinforce message and drive to achieve zero harm within our business. Monitor and reduce the number of health and safety incidents. Oversee investigations into incidents and related matters, both to address non-compliance and to reinforce awareness. Conduct health and safety awareness training and lessons learned with employees on site. The Ideal Candidate: Knowledge South African security legislation G4S Operational Policy and procedures G4S HR Policy and procedures Health and Safety legislation Skills Managing Professionally Leading People Managing Conflict Communication skills (written and verbal) Negotiation Computer literacy Basic financial skills Risk identification Attributes Driving change Attention to detail Delivering objectives Delivering strategy Customer Thinking Minimum qualifications and experience Grade 12 or equivalent Driver’s Licence PSIRA Grade B Registered Security Service Provider Minimum 3 years’ experience in security management APPLY ONLINE
